Return and refund policy
(We will exchange but no refund.)
Order must be fully paid when ordering. We will not hand out products in case of partial payment.
If you are unhappy, unsatisfied or if the product is defective you can return the item and we will send you a replacement item.
We have a 90-day return policy , this means that you as a client have 90 days after receiving your order to request a return. In order for us to be able to fulfil your return, the item/product must be in the same condition you received it, clean, in its original packaging, unworn, unused, with all labels and tags.
The client must enclose the product/item in its original packaging.
You will need to send back all of the order documents and forms and proof of purchase that were sent initially.
To initiate a return you will need to contact us at: tiendacristiana@martinezcreations.com
If your return is accepted by our services you can use the provided shipping label or if you need one we will send you a shipping label on your email address. This will include all shipping instructions and details, you will need to pack your items properly and in their original packaging with all its protections.
If no shipping label is provided by our company then the client must send back the product/item using a tracked shipping label and insure his parcel to the proper value.
Once your return is received by our services it will be inspected and we will send you an email to let you know if your return is accepted or not.
If your return is approved then it will be automatically refunded on your original payment method. It may take some time for the refund to show up on your bank account.
You need to contact us before sending back any order.
We can also offer you exchanges, if applicable, to do so you will return your original order and when your return is accepted you will be able to order another item/product again.
Terms & Conditions articles regarding specific customers’ rights:
THESES TEMPLATES ARE SPECIFIC TO SOME BUSINESSES OR COMMERCIAL ACTIVITIES AND TO SOME LEGISLATION AND REGULATION, PLEASE CHECK AND READ THEM CAREFULLY. YOU MUST MODIFY, ADAPT AND CHECK IF THESE TEMPLATES ARE APPLICABLE OR NOT TO YOUR SITUATION, TO YOUR CLIENT OR TO YOUR BUSINESS TYPE.
BY USING THESE TEMPLATES YOU RECOGNISE THAT THESE TEMPLATES ARE FOR INFORMATIONAL PURPOSES ONLY AND DO NOT CONSTITUTE A LEGAL ADVICE OR ANY KIND OF LEGALLY BINDING DOCUMENT.
THESE TEMPLATES DO NOT CONSTITUTE AND ATTORNEY-CLIENT RELATIONSHIP BETWEEN GOODBARBER AND ITS CLIENTS OR THE END-USER.
THE USE AND THE IMPLEMENTATION OF THESE TEMPLATES BY YOU MEANS YOU AGREE THAT GOODBARBER SHALL HAVE NO LIABILITY OR RESPONSIBILITY IN CASE OF LEGAL COMPLAINTS OR ANY OTHER KIND OF ISSUE REGARDING THESE TEMPLATES. YOU ARE FULLY AND ENTIRELY LIABLE AND RESPONSIBLE FOR MODIFYING AND ADJUSTING THESES TEMPLATES TO YOUR OWN SITUATION, BUSINESS OR ACTIVITY.
Exceptions/non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty, medical or health products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have questions or concerns about your specific item or product.
Unfortunately, we cannot accept returns for on sale items or gift cards or vouchers.